the follow-up process

Optional Follow-up Calls

Level One Maintenance On-Call offers follow-up calls as an optional Maintenance On-Call service. Each participating property submits a list of completed work orders, and Level One contacts each resident to solicit feedback and verify that the request was completed to their satisfaction. Responses are logged in the format of a short, customizable survey and shared with the property. In the event that a renter is unsatisfied, a service alert is dispatched (similar to that of an emergency), so that maintenance technicians can be immediately notified to resolve the situation.